1. Introduction & Acceptance of Terms

Welcome to our transportation and taxi booking service (“we,” “our,” “us,” or “Company”). These Terms & Conditions (“Terms”) govern your access to and use of our website, mobile application, booking system, and all transportation services provided by us (collectively, the “Services”).

By accessing our website, making a booking, or using any of our Services, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Services.

These Terms apply to all visitors, users, passengers, and others who access or use our Services. We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our Services after any changes constitutes acceptance of those changes.

2. Definitions

For the purpose of these Terms, the following definitions apply:

“Company” refers to our transportation and taxi service, including all employees, drivers, contractors, and representatives.

“Customer,” “Passenger,” “you,” or “your” refers to any individual who books, uses, or travels with our Services.

“Services” means all transportation services including airport transfers, city rides, intercity travel, hotel transfers, Umrah and Hajj transportation, business transport, and any other related service offered by us.

“Booking” refers to a confirmed reservation of a vehicle for a specific journey made through our website, app, phone, or any authorized channel.

“Vehicle” means any car, van, bus, or other mode of transport used by us to provide the Services.

3. Eligibility & Account Registration

To use our Services, you must be at least 18 years of age or have the consent of a parent or legal guardian. By booking with us, you represent and warrant that you meet this eligibility requirement.

If you create an account with us, you are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to accept responsibility for all activities that occur under your account.

You agree to provide accurate, current, and complete information during the registration and booking process, and to update such information to keep it accurate, current, and complete.

We reserve the right to refuse service, terminate accounts, or cancel bookings at our sole discretion if we believe that your conduct violates these Terms or is harmful to our Company, our drivers, or other passengers.

4. Booking & Reservations

All bookings are subject to availability and confirmation. A booking is only confirmed once you receive an official confirmation via email, SMS, WhatsApp, or through our app.

You must provide accurate pickup location, drop-off location, date, time, and passenger count at the time of booking. Any incorrect information may result in delays, additional charges, or cancellation of your booking.

For advance bookings, we recommend booking at least 24 hours prior to your travel time, especially for airport transfers, Umrah and Hajj trips, and intercity travel during peak seasons.

We reserve the right to assign a vehicle type based on availability. If the requested vehicle is unavailable, we may offer an equivalent or upgraded vehicle at no additional cost, or provide a full refund at your request.

5. Fares, Pricing & Payment Terms

All fares are quoted in the local currency (Saudi Riyal, SAR) and are inclusive of applicable taxes unless otherwise stated. Fares may vary based on distance, time, vehicle type, waiting time, and additional services.

Payment can be made through various methods including cash, credit/debit cards, online payment gateways, or bank transfer. Full payment is required at the time of booking unless otherwise agreed in writing.

Additional charges may apply for:

• Extra stops or route deviations
• Waiting time beyond the free waiting period
• Additional passengers beyond the standard capacity
• Excess luggage or oversized items
• Tolls, parking fees, and entry fees
• Late-night surcharges (if applicable)
• Peak season or holiday surcharges

We reserve the right to change our pricing at any time. However, confirmed bookings will be honored at the price quoted at the time of booking.

6. Cancellation & Refund Policy

Cancellations must be made through our official channels (website, app, phone, or WhatsApp). The cancellation policy is as follows:

• More than 24 hours before pickup: Full refund, no cancellation fee.
• 12 to 24 hours before pickup: 75% refund of total fare.
• 6 to 12 hours before pickup: 50% refund of total fare.
• Less than 6 hours before pickup: No refund.
• No-show at pickup time: No refund.

Refunds will be processed within 7–14 business days to the original payment method. Any transaction fees charged by payment gateways are non-refundable.

For Umrah, Hajj, and peak season bookings, different cancellation policies may apply and will be communicated at the time of booking.

7. Changes to Bookings

You may request changes to your booking (such as pickup time, location, or vehicle type) subject to availability. Changes must be made at least 6 hours before the scheduled pickup time.

Changes requested within 6 hours of pickup may not be accommodated and may be treated as a cancellation. Any price difference resulting from a change will be charged or refunded accordingly.

8. Passenger Responsibilities

As a passenger, you agree to:

• Be ready at the pickup location at the scheduled time.
• Provide accurate contact information for communication.
• Wear seatbelts at all times during the journey.
• Follow all traffic rules and instructions from the driver.
• Not engage in any illegal, dangerous, or disruptive behavior.
• Not smoke, vape, or consume alcohol inside the vehicle.
• Not carry any prohibited, illegal, or hazardous items.
• Treat the vehicle, driver, and other passengers with respect.
• Be responsible for any damage caused to the vehicle by you or your party.

We reserve the right to refuse service or terminate a journey if a passenger violates these responsibilities. No refund will be provided in such cases.

9. Driver Responsibilities & Conduct

Our drivers are professionally trained and licensed. They are committed to providing safe, courteous, and reliable service. Driver responsibilities include:

• Arriving on time at the pickup location.
• Maintaining a clean, comfortable, and well-maintained vehicle.
• Driving safely and following all traffic laws.
• Being polite, professional, and respectful to all passengers.
• Maintaining confidentiality of passenger information.
• Assisting with luggage when needed.

If you experience any issue with a driver, please report it to us immediately through our customer service channels so we can take appropriate action.

10. Vehicle Standards & Safety

All vehicles used in our fleet are regularly inspected, insured, and maintained to meet safety and quality standards. Our vehicles are equipped with:

• Working seatbelts for all passengers.
• Air conditioning and climate control.
• First-aid kits and safety equipment.
• Valid registration and insurance documents.
• GPS tracking for safety and navigation.

We are not liable for any mechanical failure, accident, or delay caused by circumstances beyond our control. However, we will make every reasonable effort to provide alternative arrangements or refunds where applicable.

11. Luggage & Personal Belongings

Each passenger is allowed a reasonable amount of luggage based on the vehicle type. Additional or oversized luggage may require an upgraded vehicle and additional charges.

We are not responsible for any loss, damage, or theft of personal belongings left in the vehicle. However, if you leave an item behind, please contact us immediately and we will make reasonable efforts to recover it.

Valuables such as cash, jewelry, passports, and electronics should be kept with you at all times. We strongly recommend checking the vehicle before exiting.

12. Waiting Time & Delays

Free waiting time is included as follows:

• City rides: 10 minutes of free waiting time.
• Airport pickups: 45 minutes of free waiting time after flight landing.
• Intercity travel: 15 minutes of free waiting time.
• Umrah / Hajj: 30 minutes of free waiting time.

Additional waiting time will be charged at the rate of SAR 1.5 per minute. Waiting time charges must be paid before the journey begins or added to the final bill.

We are not responsible for delays caused by traffic, weather, road conditions, accidents, or other circumstances beyond our control. We will, however, keep you informed of any significant delays.

13. Service Limitations

Our Services are subject to the following limitations:

• Services are available only within designated service areas.
• Availability may be limited during peak seasons, holidays, or special events.
• We do not provide services to destinations outside our coverage area without prior approval.
• Certain vehicle types may not be available in all cities.
• Services may be suspended due to weather, road closures, or government restrictions.

14. Prohibited Activities

The following activities are strictly prohibited:

• Carrying illegal drugs, weapons, or hazardous materials.
• Smoking, vaping, or consuming alcohol inside the vehicle.
• Engaging in any form of harassment, abuse, or discrimination.
• Damaging or vandalizing the vehicle.
• Using the Services for any unlawful purpose.
• Refusing to comply with driver’s safety instructions.
• Distracting the driver or interfering with the vehicle’s operation.

15. Service Areas & Coverage

Our Services are available in major cities and regions of Saudi Arabia, including Riyadh, Jeddah, Makkah, Madinah, Dammam, Taif, and other areas as listed on our Areas We Serve page.

Intercity travel between major cities is also available. Coverage may vary based on vehicle availability, time of day, and other factors. Please contact us to confirm service availability in your specific area.

16. Privacy & Data Protection

We are committed to protecting your privacy and personal information. By using our Services, you consent to the collection, use, and storage of your personal data as described in our Privacy Policy.

We collect information such as your name, contact details, booking history, and payment information to provide and improve our Services. We do not sell or share your personal information with third parties except as necessary to provide the Services or as required by law.

We implement appropriate security measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

17. Intellectual Property

All content on our website, including text, images, logos, graphics, and software, is the property of our Company and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, modify, or use any of our content without prior written permission. Unauthorized use may result in legal action.

18. Third-Party Services

Our Services may include links to third-party websites, payment gateways, or services. We are not responsible for the content, privacy policies, or practices of these third parties.

Any transactions with third-party providers are solely between you and the third party. We encourage you to review the terms and privacy policies of any third-party services you use.

19. Limitation of Liability

To the maximum extent permitted by law, our Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with your use of our Services.

Our total liability to you for any claim arising from the use of our Services shall not exceed the amount paid by you for the specific booking giving rise to the claim.

We are not responsible for any loss or damage caused by factors beyond our control, including accidents, traffic, weather, road conditions, or acts of God.

20. Indemnification

You agree to indemnify, defend, and hold harmless our Company, its directors, employees, drivers, and agents from and against any claims, liabilities, damages, losses, or expenses arising out of your use of our Services, your violation of these Terms, or your violation of any third-party rights.

21. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to causes beyond our reasonable control, including but not limited to natural disasters, pandemics, government restrictions, road closures, strikes, or technical failures.

22. Termination & Suspension

We reserve the right to terminate or suspend your access to our Services, without prior notice, if you violate these Terms, engage in fraudulent or illegal activity, or behave in a manner harmful to our Company, drivers, or other passengers.

23. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Saudi Arabia.

24. Dispute Resolution

In the event of any dispute, we encourage you to contact us first so we can attempt to resolve the matter amicably. If a resolution cannot be reached, the dispute shall be resolved through the competent courts of Saudi Arabia.

25. Amendments to Terms

We may update these Terms from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you through our website or by email. Your continued use of our Services after changes are posted constitutes acceptance of the updated Terms.

26. Contact Information

If you have any questions, concerns, or feedback regarding these Terms & Conditions, please contact us:

• Email: legal@yourdomain.com
• Phone: +1 (234) 567-890
• WhatsApp: +1 (234) 567-890
• Address: 123 Main Street, City Center, Saudi Arabia

By using our Services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions in their entirety.