1. Introduction

Welcome to our transportation and taxi booking service (“we,” “our,” “us,” or “Company”). We are committed to protecting your privacy and handling your personal information with care, transparency, and respect.

This Privacy Policy describes how we collect, use, share, store, and protect your personal data when you:

• Visit our website or use our mobile app
• Make a booking for any of our transportation services
• Travel with us as a passenger
• Contact us through any channel (phone, email, WhatsApp, or website)
• Subscribe to our newsletters or promotional communications

By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our Services.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Full name
• Phone number (mobile and/or WhatsApp)
• Email address
• Billing and payment information
• Passport or ID details (for airport or intercity travel, when required)
• Nationality and language preference

Booking & Travel Information

• Pickup and drop-off locations
• Date and time of travel
• Number of passengers
• Vehicle type requested
• Booking history and travel preferences
• Special requests (child seat, wheelchair access, etc.)

Technical & Usage Information

• IP address and browser type
• Device information (model, OS, app version)
• Pages visited and time spent on our website
• Referring website or source
• Approximate location data (with your consent)

3. How We Collect Your Information

We collect information through the following methods:

• Directly from you: when you fill out booking forms, create an account, contact us, or subscribe to our communications.
• Automatically: when you browse our website, we may collect technical data using cookies and similar technologies. From third parties: payment processors, analytics providers, and marketing partners.

4. Purpose of Data Collection

We collect and use your personal information for the following purposes:

• To process and confirm your bookings
• To provide transportation services
• To communicate with you about your rides
• To process payments and issue receipts
• To provide customer support and respond to inquiries
• To improve our services and user experience
• To send promotional offers and updates (with your consent)
• To comply with legal obligations and prevent fraud
• To analyze website traffic and usage patterns

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual necessity: to fulfill your booking and provide services
• Consent: for marketing communications and non-essential cookies
• Legal obligation: to comply with applicable laws and regulations
• Legitimate interest: to improve our services, prevent fraud, and ensure security

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential cookies: required for basic website functionality
• Analytics cookies: help us understand how visitors use our site Marketing cookies: used to deliver relevant ads and track campaigns Preference cookies: remember your settings and language
  

You can control or disable cookies through your browser settings. However, disabling some cookies may affect website functionality.

7. How We Use Your Information

Your information is used strictly for the purposes for which it was collected. We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may use aggregated, anonymized data for statistical analysis and service improvement.

8. Sharing Your Information

We may share your personal information with:

• Our drivers: only the necessary details for completing your ride (name, pickup location, contact number)

9. Third-Party Service Providers

We work with trusted third-party providers for payment processing, analytics, hosting, customer support, and marketing. These providers are contractually obligated to protect your data and use it only for the purposes we specify. We do not allow them to use your data for their own marketing.

10. Payment Information

We do not store your full credit/debit card details on our servers. All payment transactions are processed through secure, PCI-compliant third-party payment gateways. We only retain limited information such as the last four digits of your card and transaction ID for record-keeping and refund purposes.

For cash payments, no card data is collected. For bank transfers, we retain only the transaction reference number.

11. Location Data

With your consent, we may collect real-time location data from your device to facilitate pickup, drop-off, and navigation. Location data is used only during active bookings and is not stored beyond the completion of your journey unless required for legal or accounting purposes.

12. Communication & Notifications

We may contact you through:

• Booking confirmations and updates

13. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Retention periods vary depending on the type of data:

• Booking records: retained for 5 years for tax and legal compliance

14. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission

15. Your Privacy Rights

You have the following rights regarding your personal data:

• Right to access: request a copy of your personal data

16. Access & Correction of Data

You can access and update your personal information through your account settings on our website or app. If you need assistance, please contact us directly and we will help you correct or update your information within 30 days.

17. Data Deletion Requests

To request deletion of your personal data, please email us at privacy@yourdomain.com with the subject “Data Deletion Request.” We will verify your identity and process your request within 30 days, unless we are legally required to retain certain information.

18. Children’s Privacy

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have collected data from a child, please contact us immediately and we will delete it.

19. International Data Transfers

Your data is primarily stored and processed within the Kingdom of Saudi Arabia. If we transfer data outside the Kingdom (for example, to a cloud provider), we ensure that appropriate safeguards are in place to protect your information in accordance with applicable laws.

20. Marketing & Opt-Out

If you have subscribed to our marketing communications, you can unsubscribe at any time by clicking the “Unsubscribe” link in our emails, replying “STOP” to SMS messages, or contacting us directly. We will process your opt-out request promptly.

21. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you via email or through a prominent notice on our website. Your continued use of our Services after changes are posted constitutes acceptance of the updated policy.

23. Compliance with Saudi Laws

Our privacy practices comply with the applicable data protection laws of the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL) issued by the Saudi Data and Artificial Intelligence Authority (SDAIA). We are committed to protecting the rights and privacy of all our users.

24. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer:

• Email: privacy@yourdomain.com
• Phone: +1 (234) 567-890
• WhatsApp: +1 (234) 567-890
• Address: 123 Main Street, City Center, Saudi Arabia

By using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal information as described herein.